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Booking policies at Chalets-Village

 

 

Booking policy:

A 25% first payment is required to secure your reservation for cottages 5 bedrooms or less. It is a 50% payment for any house during the Holiday Season and all year long for houses 6 bedrooms or more. This amount can be paid  using Mastercard, Visa, bank transfer, Money Order or by personal check from a North American bank.
The balance payment for your group's stay is due
by check 30 days prior to your arrival
at the chalet. If not paid, we will have to consider that you have decided to cancel your reservation.

Cancellation Policy:

If a cancellation happens prior to your arrival, the  amount already paid is not reimbursed. You have to understand that from the moment you reserve a chalet, we do not offer it to anybody else: we block it for you and refuse potential guests.
But, if the cancellation happens for a major reason (death, accident, or anything similar) a few days prior to arrival, the amount is not reimbursed but can be applied to another reservation at a time of your choice in the next 2 years.

Security Deposit

A security deposit of up to $2000 dollars per chalet may be required and is payable on your arrival date in cash, by VISA or MASTERCARD. This amount will be reimbursed one week later at the most if no damage occured. If a credit card is used, the owner of the credit card must proceed himself for the transaction in our office.

Our ''Snow Guaranteed'' policy!

If you book one of our chalets and there is no skiing when you are about to come, we will reimburse you the rental price of your house if you decide not to come at the last minute! Or, if you wish, we will apply that rental price to another date of your choice.

Group of friends, graduations

For High School graduations or for young adults wishing to book in June, a parent or teacher must have a written agreement to supervise the group for the length of the stay.

Instructions on the houses

As group organiser you are responsible of knowing how everything functions in the house and to share it with your group. The information is in the house binder as well as in the Organiser's guide


Furniture moved

You are welcomed to move furniture in your house at your arrival providing that you put everything back at the same place before leaving. If not so, we will have to charge you a fee for the additional work
 

Before leaving your house on day of departure

It is very much appreciated by our cleaning team and we thank you in advance if you have time to place used sheets, pillow cases and towels by the washing machine when you leave your house. In the Manor, please let them at the door of the elevator on each level.

No smoking and no animals into some of our houses

It is strictly forbidden to smoke in any of our houses. No eating or drinking into the bedrooms please. You can bring with you animals only into houses no. 1805, 1806, 1807, 1813, 1835 and 1853
 

For your security and responsibility, never leave a fireplace alone with heat in it.